Disruption is not just about technology. It is a collision of megatrends–technological, behavioral and societal–that is reordering the world. *** In the new age of disruption …
1. Insurance is data – “Soon each one of us will be generating millions of data sets every day – insurance can be the biggest beneficiary of that” – Vishal Gondal, GOQUii 2. Insurance is in the background – “In the future, insurance will buy itself automatically” – Jay Bergman, Verily 3. Insurance is first and foremost a customer experience
– “The insurance industry has to redefine our processes… go in reverse, starting with the customer and re-streamlining our processes around them” – Koichi Nagasaki, Sompo
4. Insurance is trust – “The world runs on trust. When we live in a society where we have lots of trust, everyone benefits. When this trust goes away, everyone loses.” – Dan Ariely, Lemonade
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