If the InsurTech generation has done one thing for insurance incumbents, it’s put the Customer First, Connected Enterprise on the agenda. And it’s not a discretionary choice either; it’s a strategic imperative. ** The insurers that survive the next 10 years realise that their business must be redesigned for the customer in the digital economy. This means an outside-in approach that offers an any time, any way digital experience for the insurance customer. * But it’s more than simply having an intuitive and slick digital interface. The customer first, connected enterprise means designing, building and operating a business that provides a holistic experience for the customer. And offers more than simply the cheapest price.
https://www.the-digital-insurer.com/blog/insurtech-path-to-connected-enterprise/Nyhetsstrøm
